Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition as when you received it: unused, with all tags attached and in its original packaging. You will also need the receipt or proof of purchase.

To request a return, contact us at Contact@priorfood.com.

If your return is accepted, we will send you a return shipping label and instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

If you have questions about returns, you can always contact us at Contact@priorfood.com.

Damages and issues

Please inspect your order upon receipt and contact us immediately if an item is defective, damaged or incorrect, so we can assess the issue and put it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, such as perishable goods (for example food, flowers or plants), custom products (for example special orders or personalised items) and personal care products (for example beauty products). We also do not accept returns of hazardous materials, flammable liquids or gases. Please contact us if you have questions or concerns about a particular item.

Unfortunately, we cannot accept returns of sale items or gift cards.

Exchanges

The fastest way to get what you want is to return the item you have and, once the return is approved, make a separate purchase of the new item.

European Union 14-day cooling-off period

If goods are delivered within the European Union, notwithstanding the above, you have the right to cancel or return your order within 14 days without giving a reason. As above, your item must be in the same condition as when you received it: unused, with all tags attached and in its original packaging. You will also need the receipt or proof of purchase.

Refunds

We will notify you once we have received and inspected your return and let you know whether the refund is approved. If approved, you will be automatically refunded to your original payment method within 10 business days. Please remember that it can take some time for your bank or credit card company to process the refund so that it appears in your account.

If more than 15 business days have passed since we approved your return, please contact us at Contact@priorfood.com.